|Q:Why Return for refund- Exchange Special Bonus Option|
|A:Orders over $100 or 4 or more items attract a Special Bonus 30% -50% offer on other selected full price items, if you ask for *Exchange your item, instead of a Refund. Calculated on the value of your offers included are most store items,Nities,dresses,scarves,pillowC Excluded are sheet sets.
Depending on the value of your order the bigger offer|
|Q:How do I become a VIP Friend of The Silk Gift Shop?|
|A:VIP Friends of the silk gift shop are Happy returning that are open to Special Offers at different times.All you need to do is Shop 2 or 3 times or spend over $100 and have left good Feed back +good **seller ratings.If you have had slow postage issues etc please do let me know so I can advise others of delay.
**sadly has Neg effects seller status|
|Q:Do you accept pay by installments?|
|A:Yes certainly Paypal has the ideal solution to suit your needs. Your choice of payments.|
|Q:What should I do if I change my mind on a color or item I clicked on?|
|A:Simply select cancel order + then click on the one you want to buy.Contact seller for advise if needed|
|Q:How do I add more items to my order to save postage?|
|A:if you wish to add further items to your order to save postage - it is best to simply not to pay as yet. Simply select + purchase items without paying. The items will then all automatically be recorded on to the one invoice with the promotional $14.50 Express postage.|
|Q:Do you offer cheaper postage for combined orders?|
|A:Yes, $14.50 Express postage. Covers up to 10 or more plants. Often up to 15 plants can be included if smaller varieties.|
|Q:How do I pay if I want to purchase several items?|
|A:If you are wanting to purchase a few items in one single order, it is best to hold off paying until you have selected all the plants you are wanting. Once you have selected your plants you can then go to check out. They will then tally up together for you on one order.|
|Q:I have purchased an items + want to buy more, can I still get combined postage discount?|
|A:Certainly,simply select any further item/s you wish + wait before paying the extra items. I will then easily adjust + discount the extra postage before you pay to ensure you get the best advantage of the combined order discount postage.|
|Q:I have purchase some of your items + the postage is more than the $14.50 as advertised?|
|A:No problems, the auto system is not always perfect.Sorry if this has happened. Simply drop me a line via eBay messages + I will fix.|
|Q:I have paid for my items + now found the postage is over paid, what should I do?|
|A:Simply send me a note via eBay [if I haven't already picked it up] + I will refund the balance via PayPal or by other arrangements.|
|Q:I tried to pay + something went wrong, can you please send me a new invoice?|
|A:Certainly, Please do make sure the paid box is not ticked to make sure it is marked unpaid at your end other wise I am unable to resend invoices.|
|Q:I am new to eBay + would like to purchase some of your plants, how do I do it?|
|A:Simply select + purchase without paying yet any of the items you wish to purchase + when you are finished you can either, proceed to checkout Or Simply click on 'Please send me invoice' I can then check your postage + return it to you with any necessary adjustments, if needed. Thanks|
|Q:I was wanting to combine my order but my purhases all separated|
|A:If you proceed to payment with each item - the automated system thinks the items are all individual parcels + charges postage accordingly. It is best not to pay straight away - instead select + purchase several items prior to check out + pay when finished.|
|Q:I thought I had finished shopping + have paid, can I still add a couple more items?|
|A:No problems- If you wish to add more items, I will simply delete the postage of the new additions if you have already paid the $14.50 postage as this is the max postage you need to pay for up to approx 10-12 items.|
|Q:I am a newbie + are worried about making a mistake what happens if I do?|
|A:Don't worry - Please don't hesitate to be in touch via eBay, I am more than happy to help in any way I can + make it easy + fun to shop. Mistakes really don't matter-easy fixed.. I am here to help to make sure your shopping is safe, secure, enjoyable+friendly experience. Enjoy regards Deb|
|Q:How long will it take to get my Scarves + Silk items-Delivery time frame?|
|A:Australia Regular mail, Free+Registered Post 3-10 days. Optional;Express costs extra 1-3 days.
Worldwide 4-14 days with basic cheap $7.60 Airmail No tracking
*NB:Some areas may need to allow more time for local customs + delivery standards.
*Please ensure your delivery address is to a safe secure location when using the cheaper & Free post. Tha|
|Q:Where is my item?|
|A:Items are mailed very quickly once paid.Delivery by the Free Postage option is Regular mail usually takes 3-7 days occasionally though rare may take up to 14 days.
Please don't hesitate to be in touch if you are concerned.|
|Q:Can I track my item?|
|A:Regular mail [Free Postage] has no tracking.Though basically very safe in transit please ensure your delivery address location is safe.
Larger orders & Plants have tracking automatically included.
If you wish to track your item [Australia only] you need to upgrade your postage to registered or express.
|Q:How long will it take to get my item- Bromeliads?|
|A:Plants are mailed Mondays + Tuesdays - interstate & North Queensland. Occasionally Wednesdays with local orders.
|Q:Tags? Do your items have labels/Tags?|
|A:Yes. They certainly do.|
|Q:Tags? What do the Scarf Tags/Labels say?|
|A:100% Silk [& washing instruction icons only]
Enclosed with your scarf is also a small certificate with details about your New Handmade Silk Product.|
|Q:Do you offer Gift Wrapping or Gift Boxes?|
|A:Yes.Gift wrapping is Free, however in some instances such as for Gift Boxes you will need to upgrade your postage payment to include an eBay satchel, regular parcel or Express Postage. Please advise via eBay messages if you wish to include either of these services. A separate invoice can be sent to cover the postage if required.Thank you|
|Q:How are your Silk Scarves labeled?|
|A:100% Silk - plus washing instruction icons.|
|Q:eBay says you are away- when can I expect you to return?|
|A:Yes-Sorry I will be away several days next week from the 14.10.14 to due to medical issues.
Feel free to shop if you don't mind the short delay approx 1 week.
Please don't hesitate contact via eBay messages if you have any questions or concerns.I will reply via mobile wherever possible asap.
Thank you kindly for your patience + understanding.|
|Q:When will my items be posted?|
|A:All paid items will be mailed Monday 13.10.14 the next mail during my absence is expected to be early the following week 20-21.10.14 Monday or Tuesday.
Thank you kindly once again for your patience + Understanding.
|Q:Intermational Zones, Do I need Registered mail?|
|A:Slow delivery + Or Unsafe Mail Countries include: Israel,Ukraine,Iceland,Mexico + mail boxes in public areas. It is very Highly recommended you apply registered mail for Money-back guarantee.Contact seller for Your Special Discount on 2 or more items..Saves lots of postage- includes registration + tracking.|
|Q:What does the basic $7.60 International Airmail Letter Post Cover?|
|A:$7.40-$7.60 International Post covers the basic shipping One large envelope.This service is a good service providing your mail box delivery area is located in a safe secure area.|
|Q:Why should I select parcel post as opposed to the $7. 60 letter postage|
|A:Parcel postage is ideal for 2 or more items- Shipping includes Registration + Tracking.Or a Parcel ID.Contact for your discounts.
$7.60 Basic International offers No Tracking.|
|Q:Where is my item- International buyers?|
|A:Some International areas are notoriously slow to deliver your items.Ukraine,some Russian areas, Israel,Mexico,Iceland + other more remote regions can take 3-6+ weeks
Your patience is very much appreciated Please contact me ASAP if you have concerns I am always more than happy to help where I can.|
|Q:I have an issue about my purchase what should I do?|
|A:Dear Friend,-any questions at all about any of my Quality products- I am always more than happy to help.Or-if any issues,no matter how big or small it may seem- can always easily amiably resolved with minimum fuss to ensure you are always more than happy with your purchase.Please contact Deb directly via eBay messages.
thank you kindly|
|A:Ask deb about special exchange offers as opposed to refunds which create bad brownie points for yours truly|